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Need assistance? Our dedicated customer service team is ready to resolve your queries. Contact us anytime at support@vidu.com for prompt and reliable support.
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Credits are used for video generation and come in three types: 1. Subscription Credits: Credits included in your plan, valid for 30 days. 2. Purchased Credits: Additional credits available for purchase on demand, valid for 2 years. 3. Bonus Credits: Extra credits earned through events, competitions, or the Artist Program, valid for 2 years.
1. Sign-up Bonus: New users receive trial credits upon registering for Vidu. 2. Subscription: Subscribe to a plan to receive more credits. 3. Daily Login: Earn credits by logging in every day. 4. Events & Activities: Participate in official events, competitions, or the Artist Program to earn bonus credits. Check the Vidu Events section for details.
If you've subscribed to Vidu through Stripe, your subscription will be automatically charged. Monthly plans charge every month, and annual plans charge every year.
We're sorry, but we are unable to provide refunds. If you need help canceling your subscription to prevent automatic charges, please contact the Vidu support team at support@vidu.com.